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Colette Grand Café Mid-Autumn Festival (the “Contest”)

Official Contest Rules and Regulations (the “Rules”)


By participating in the Contest, each entrant agrees to be bound by these Rules and by the interpretation of these Rules by Holt, Renfrew & Co., Limited d/b/a Colette Grand Café (“Holt Renfrew”), with respect to all aspects of this Contest, including without limitation eligibility and/or disqualification of entrants and/or entries, which are final and binding without right of appeal.



Contest begins on September 6, 2019 at 12:01 am Eastern Time (“ET”) and ends on September 9, 2019 at 11:59 pm ET (the “Contest Period”). 


Contest is open to all Instagram account holders who are (a) legal residents of the province of British Columbia 19 years of age or older at the time of entry. Employees, officers, directors and agents of Holt Renfrew its advertising and promotion agencies (collectively the “Contest Parties”) and their employees’, officers’, directors’ and agents’ immediate families (parent, child, sibling & spouse and their respective spouses, regardless of where they reside) and persons living in the same households as such individuals are not eligible to enter. 


To enter the Contest:

  1. Log into your Instagram account (“Account”). Note: Accounts must be set to “public” during the Contest Period.

  2. Follow @dishedvancouver and @colettegrandcafe

  3. Like and comment on the contest post and tag a minimum of one friend

(a “Submission”) 

Entrants are limited to one entry Submission per person.

Entries will be rejected if the Submission does not meet the Submission Requirements set out below, or if the entrant’s Account is set to private.

For avoidance of any doubt, Entrants are not required to make a purchase.

All entries including Submissions become the property of Holt Renfrew or its assigns.


Each entrant represents and warrants that their Submission(s): 

  1. do not and will not violate any law, regulation or code or any Account-related terms of use; 

  2. other than the friends who are “tagged,” the Submissions will not contain any reference to any third parties, or third party trademarks, unless the entrant has obtained consent from all such individuals or owners to such reference; 

  3. will not give rise to any claims of copyright or trademark infringement, invasion of privacy or publicity, infringe on any rights and/or interests of any third party, or give rise to any claims (including but not limited to, for payment) whatsoever; and 

  4. is not defamatory, trade libelous, pornographic or obscene, and further that it will not contain, without limitation, any of the following: 

    • Obscenities;

    • Explicit, graphic or excessive sexual activity; 

    • Crude, vulgar or offensive language; 

    • Derogatory characterizations of any ethnic, racial, sexual or religious groups; 

    • Content that endorses, condones or discusses any illegal, inappropriate or risky activity, behaviour or conduct; 

    • Personal information of individuals, including without limitation, their names and addresses (physical or email); 

    • Commercial messages, comparisons or solicitations for products or services; 

    • Any reference to retail stores other than Holt Renfrew;

    • Any reference to restaurants other than Colette Grand Café; 

    • Any other content that is or could be considered inappropriate, unsuitable or offensive, all as determined by Holt Renfrew and/or the Contest judges in their sole discretion; or

    • Is inconsistent with the reputation and image of Holt Renfrew. 

Holt Renfrew will determine whether a Submission meets these requirements and may disqualify any entry if Holt Renfrew determines, in its sole discretion, it does not. 

By entering the Contest and submitting a Submission, entrants agree: (i) that Holt Renfrew will have the perpetual right throughout the world to publish, upload, display, reproduce, modify, edit or otherwise use the Submission in whole or in part.  Such use may include, without limitation, display on any Holt Renfrew website, Facebook, Twitter and/or Instagram accounts, blogs and/or for advertising or promoting the Contest or for any other reason; and (ii) to release and hold harmless Holt Renfrew, the Contest Parties and each of their respective agents, employees, directors, officers, successors, and assigns against any and all claims based on publicity rights, defamation, invasion of privacy, copyright infringement, trade-mark infringement or any other intellectual property related cause of action. 

If Holt Renfrew determines that any entrant has attempted to use multiple names, identities, multiple accounts, or, and/or any automated, macro, script, robotic or other system(s) or program(s) to enter or otherwise participate in or disrupt this Contest in any way (as determined by Holt Renfrew in its sole and absolute discretion); then such entrant may be disqualified from the Contest in the sole and absolute discretion of Holt Renfrew. 


There will be one (1) prize available to be won by one (1) entrant consisting of two (2) Mid-Autumn Festival Mooncake boxes each containing four (4) mooncakes, with two (2) Sloane Tea miniature tea caddies worth a retail cost of CND$168 (the “Prize”).  The Prize must be picked up in-store at our Colette Grand Café at Holt Renfrew Vancouver location. 

The Prize must be accepted as awarded and is not transferable (except at the sole and absolute discretion of Holt Renfrew) or convertible to cash or credit. Holt Renfrew reserves the right, in its sole and absolute discretion, to substitute the Prize or any component thereof with a prize or prize component of equal or greater value, including, without limitation, but at Holt Renfrew’s sole discretion, a cash award. For avoidance of doubt, no substitutions will be made except at Holt Renfrew’s option.


The odds of winning depend on the number of eligible entries received during the Contest Period.


On September 10, 2019 in Vancouver British Columbia at the offices of Buzz Connected Media Inc. at approximately 9:00 am PST one (1) eligible entrant will be selected by random draw from among all eligible entries received during the Contest Period. 

Entries must be received prior to the end of the Contest Period. Entries will be declared invalid if they are late, illegible, incomplete, damaged, irregular, mutilated, forged, garbled or mechanically or electronically reproduced, or contain false information. 

After the draw, Holt Renfrew will notify the selected eligible entrant by direct message (“DM”) from the @ColetteGrandCafé Account with further information on how to be confirmed as the winner and claim their Prize. If the eligible entrant cannot be reached for whatever reason and/or does not respond within two (2) business days via DM to @ColetteGrandCafé, or any notification is returned as undeliverable, then the eligible entrant will be disqualified at the sole and absolute discretion of Holt Renfrew, and another eligible entrant will be randomly selected from the remaining eligible entries received. 

Before being declared the winner, the selected entrant will be required to: (a) correctly answer, unaided, a time limited mathematical skill testing question; and (b) sign and return within two (2) business days of notification, a declaration and release form confirming compliance with these Rules, acceptance of their Prize as awarded and releasing the Contest Parties and each of their respective officers, directors, agents, representatives, successors and assigns from any liability in connection with this Contest and/or the awarding and use/misuse of their Prize. If the selected entrant: (a) fails to correctly answer the skill testing question; or (b) fails to properly return the declaration and release form within the specified time, then he/she will forfeit their Prize and an alternate eligible entrant will be randomly selected from amongst the remaining eligible entries.

The selected entrant may be required to provide Holt Renfrew with proof that the selected entrant is the Authorized Account Holder of the account drawn as the winner or other identity and/or eligibility (in a form acceptable to Holt Renfrew – including, without limitation, government issued photo identification): (i) for the purposes of verifying an individual’s eligibility to participate in this Contest; (ii) for the purposes of verifying the eligibility and/or legitimacy of an entry (or a purported entry); and/or (iii) for any other reason Holt Renfrew deems necessary, in its sole and absolute discretion, for the purposes of administering this Contest. Failure to provide such proof to the complete satisfaction of Holt Renfrew within the timeline specified by Holt Renfrew may result in disqualification in the sole and absolute discretion of Holt Renfrew.

Upon satisfactory receipt of the Contest documents and other eligibility requirements, the winner may pick up their Prize in-person at the designated Colette Grand Café at Holt Renfrew Vancouver store location.

The Prizewinner must collect their Prize they within the timelines as provided by Holt Renfrew, otherwise the Prize may be deemed to be forfeited and another eligible entrant may be selected, to be determined in Holt Renfrew’s sole discretion. 

Unless otherwise deemed appropriate by Holt Renfrew for the administration of the Contest based on the circumstances, no communications will be entered into except with selected entrants. 


Without limitation, the Contest Parties will not be liable for any failure of the website during the Contest; for any technical malfunction or other problems relating to the telephone network or lines, computer on-line systems, servers, access providers, computer equipment or software; for the failure of any entry to be received by Holt Renfrew, its advertising and promotion agencies or the Contest judges for any reason including, but not limited to, technical problems or traffic congestion on the Internet or at any web site; or any combination of the above. Contest Parties will not be liable for any injury or damage to an entrant’s or any other person’s computer, tablet or mobile device related to or resulting from participating or downloading any material in the Contest. 

The sole determinant of the time for the purposes of a valid online entry in this Contest will be Holt Renfrew’s server machine(s). 

By entering the Contest and accepting their Prize, the selected entrant agrees to the publication, reproduction and/or other use of his/her name, city of residence, voice, statements about the Contest and/or photograph or other likeness without further notice or compensation, in any publicity or advertisement carried out by Holt Renfrew in any manner whatsoever, including, without limitation, print, broadcast or the Internet. This Contest is subject to all applicable federal, provincial and municipal laws.  The decisions of the Contest judges with respect to all aspects of this Contest are final and binding on all entrants without right of appeal, including, without limitation, any decisions regarding the eligibility/disqualification of entries.

Subject to applicable laws, Holt Renfrew reserves the right to cancel, modify, suspend, extend, withdraw or amend these Rules in any way, in the event of an error, accident, printing, administrative, or other error or any kind, technical problem, computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause that interferes with the proper conduct of the Contest as contemplated by these Rules without prior notice or obligation. Any attempt to deliberately damage any website or to undermine the legitimate operation of this Contest is a violation of criminal and civil laws and should such an attempt be made, Holt Renfrew reserves the right to seek remedies and damages to the fullest extent permitted by law.


The invalidity or unenforceability of any provision of these Rules shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Rules shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.



The Contest Parties and each of their respective officers, directors, employees, agents, representatives, successors collectively, the “Released Parties”) are not responsible for lost, stolen, delayed, damaged or misdirected claims or entries or for any problems or technical malfunction of any Internet or telephone network or broadcast transmission during the Contest Period. The Released Parties are not responsible for any errors or omissions with respect to the printing or advertising of this Contest and reserves the right to withdraw, amend or cancel this Contest in the event of a printing or administrative error.

The Released Parties accept no responsibility for loss, damage or claims caused by the awarded prizes or the Contest itself. By entering, entrant releases and holds harmless the Released Parties from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the Contest or any prize (or a portion thereof) won. 

Without limiting the release of liability provisions herein, and for greater certainty, the Released Parties will not be liable for: a) any incorrect or inaccurate information, whether caused by Contest website users or by any equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the processing of entries in the Contest; b) any error, omission, interruption, deletion, defect or delay in operation of the Contest website or any transmission in connection with the Contest; c) any communications line failure, theft, destruction or unauthorized access to, or alteration of, entries; d) any problems with, or technical malfunction of, any telephone network or lines, computer on-line systems, servers or providers, computer equipment, software, or failure of email which may occur for any reason whatsoever, including technical problems or traffic congestion on the Internet or at any website or combination thereof; or e) any injury or damage to entrants’ or to any other person’s computer or other device related to or resulting from participating or downloading materials in this Contest. If the Contest is not capable of running as planned for any reason, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause of any nature whatsoever beyond the reasonable control of the Released Parties which corrupt or affect the administration, security or proper conduct of this contest, Holt Renfrew reserves the right at its sole and absolute discretion to, without advance notice, terminate or suspend the Contest, in whole or in part, or modify it in any way.

Holt Renfrew reserves the right at its sole and absolute discretion to disqualify any individual from the Contest, and to ban that individual from any future promotion of Holt Renfrew if Holt Renfrew finds or believes such individual to be tampering with the entry process or the operation of the Contest or where applicable, the Contest website; to be acting in violation of the Contest rules or in a disruptive manner, or with intent to annoy, abuse, threaten or harass the Contest Parties, other entrants or any other person. ANY ATTEMPT BY AN ENTRANT OR ANY OTHER PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, HOLT RENFREW RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.



By entering this Contest, each entrant expressly consents to Holt Renfrew, its agents and/or representatives, storing, sharing and using the personal information submitted with his/her entry only for the purpose of administering the Contest and in accordance with Holt Renfrew’s Privacy Policy (available at: Any information disclosed by Contest entrants as part of this Contest is being made to Holt Renfrew and not to Instagram.

This promotion is in no way associated with, sponsored, endorsed or administered by Instagram.